Liability The liability of the parties hereunder is limited to direct damages only and all other remedies or damages are waived. The Three Fishes Gallery and Framing (formerly The Three Fishes Framing and Gallery) is proud to be insured by Direct Line.
The Three Fishes Gallery and Framing
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Quality assurance The Three Fishes Gallery and Framing uses natural wood products in all frames. As a result there may be some naturally occuring knots and graining. These are not a fault, but the woods natural beauty.
To help care and maintain your frame we would advise the following:
Avoid Heat We would advise that ideally pictures should not be hung above radiators. Extreme or rapid changes in temperature cause paper and wood to dry out and adhesives to fail.
Beware damp Damp can cause pictures to ripple. If the ripples touch the glass, the picture might stick and be hard to remove. Allow six months before hanging a picture on newly plastered walls. Damp encourages fungal growth - likely to show as brown stains, it is always best to avoid hanging framed pictures in humid conditions.
Hang securely Our finished frames come supplied with fixtures, please discuss with us if you have a preference of fixtures. For standard frames it is normally it is advised to use two hooks on the wall, each set about a quarter of the way in from either side of the picture. Check that the cord, wire or other hanger you use is designed to support the weight of your artwork. Where safety is critical, in children's bedrooms, for example, ask your framer about security fittings and glazing.
A gentle clean Dust frames with a soft brush, rather than applying water or cleaning fluids. Don't use cleaning fluids or water on the varnished surface of oil paintings; again dust carefully. If cleaning fluids have to be used on the glass, apply them to a duster first (rather than spraying the glass directly); take care not to let the fluids touch the frame.
Return to framer If you find any evidence of debris under the glass or that the brown paper tape sealing at the back of the frame has come unstuck, return the frame to us. Oil paintings stretched over wooden bars may sag over time, and the bars can make a slight imprint on the front of the canvas. Take the picture back to your framer for tightening or re-stretching.
Out of the light Try not to hang picures directly opposite large windows as sunlight fades colours and discolours paper. Special UV-coated glass can help to slow this down, please ask for details and costs.
Handle with care When carrying and transporting a picture, grasp the frame firmly on both sides. If you have to store pictures, make sure they are stacked vertically and the right way up. When stacking pictures, stand them 'glass to glass' so that the hangers do not damage the frames.
Unsure about anything If you are at all unsure about caring for your frame please don't hesitate to ask us.